Privacy Policy

When you contact Lotaotao Crafts via our website, email, or contact forms, we may collect:

• Your name and company name
• Email address and phone number
• Project details, product requirements, and any files or drawings you share
• Communication history between you and our team

We use the information you provide solely to:

• Respond to your inquiries and provide quotations
• Communicate about your orders, samples, and production progress
• Fulfill contractual obligations for ongoing projects
• Improve our products and customer service

We retain your contact information and communication records for the duration of our business relationship and for a reasonable period thereafter to maintain project records and comply with legal obligations.

Lotaotao Crafts takes reasonable measures to protect your information from unauthorized access, disclosure, or misuse. Communication about your projects is handled by our dedicated sales representatives and shared only with relevant production staff on a need-to-know basis.

Our website may use essential cookies for basic functionality and analytics. These do not collect personally identifiable information. You can disable cookies in your browser settings.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.

You may request to review, update, or delete the personal information we hold about you at any time. To make such a request, please contact us at the email address below.

If you have questions about this privacy policy, contact us at sales@lotaotaocrafts.com.